1. Return Window:
You may return eligible items within 7 days from the date of delivery.
2. Product Condition:
Returned items must be unused, unwashed, unaltered, and in their original packaging with all tags intact.
3. Ineligible Items:
- Sale, clearance, or discounted products
- Accessories (e.g., masks, socks, jewelry)
- Customized or made-to-order pieces
4. Exchange Availability:
We offer exchanges for size or color on the same product (subject to stock availability).
5. Return Process:
- Email us at helpdesk.legytbe@gmail.com with your order number.
- We’ll confirm eligibility and provide return shipping details.
- Ship the product back using any reliable courier.
6. Refunds:
- Refunds are processed within 5–7 business days after inspection.
- The refund will be credited to your original payment method.
- Original shipping fees are non-refundable.
7. Return Shipping Cost:
Return shipping is borne by the customer unless the product is defective or incorrect.
8. Damaged/Wrong Product:
If you receive a damaged, defective, or incorrect item, notify us within 48 hours with photos — we’ll arrange a free replacement or full refund.
9. Cancellation Policy:
You may cancel your order within 24 hours of placing it. Once shipped, cancellations aren’t accepted.
10. Dispute Resolution:
If there’s any issue with a return or refund, our support team will resolve it fairly within 1–3 working days.